Often my clients tell me they simply cannot get started on their business plan. Their minds go blank at the site of a new piece of paper. When you need to write or update your business plan a good technique to try is brainstorming. When you brainstorm, you record as many of your thoughts as ... Read More
No Silver Bullets
One of the things that drives me nuts is ‘gurus’ offering silver bullet solutions for business success. You know what I mean –“just handle your systems, then your business will succeed”, or “hire the right staff and you’ll never have to worry again” or my favourite, “our 25-point system will make ... Read More
Hug Your Customers!
Any business can adapt this hugging philosophy to attract great staff, lower marketing costs, and maintain higher gross margins and long-term revenues. At a time when customer service is the difference between success and failure, it is worth every business owner stopping and thinking about how ... Read More
Get Ready! Financial year end is near
Like a lot of people, you probably have just finished getting your new year resolutions and goals underway so you won’t start reviewing your finances until June starts (some won’t start until after 30 June). For SMEs June is too late to consider the consequences and do anything about ... Read More